Routine repairs 

The easiest way to report a repair is to do it online on My Account

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Routine repairs are repairs that are unlikely to cause serious health and safety problems or serious damage if they are not fixed straight away. For example, repairs to taps, doorswindows etc. 

Emergency repairs  

If your repair is an emergency, please contact us on 020 3815 0000 and select option 1.
Emergency repairs are situations where there is a danger to life and limb, major damage to the property, flooding or major electrical faults.  

Repairs and Covid-19

Most restrictions relating to C-19 have been lifted, but please:

  • Continue to let us know in advance if anyone in your household has symptoms or is isolating so that we can take additional precautions if our visit is essential or an emergency, or re-arrange it for a later date if it’s not urgent.
  • Tell our contractors if you would prefer them to wear a face covering when they’re working in your home.
  • Respect our contractors’ wishes if they ask you to wear a face covering. If you don’t want to wear a covering, please keep a safe distance and open doors and windows to increase ventilation while they’re in your home.