Repair responsibilities

What repairs are we responsible for?

Repair responsibilities depend on whether you're a tenant or leaseholder/homeowner.

As your landlord, we're responsible for carrying out certain repairs but we also expect you to look after your home and do your best to keep it in good condition.

Tenant handbooks

Resident Handbook (social and affordable rent)
Simplicity handbook
Your home and your maintenance responsibilities as a tenant' leaflet

Leaseholder/homeowner handbooks

Leaseholder handbook
Homeowner rights and responsibilities page

See below for more information on repair responsibilities as a tenant or you can download 'Your home and your maintenance responsibilities as a tenant' leaflet.

If you are a homeowner, please see the homeowner rights and responsibilities section.

Throughout the home

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Our responsibility Structural damage to inside walls, floors ceilings, skirtings, and air vents Door frames, door hinges, letter boxes, window catches, sash cords and window frames Fixture...
Kitchen and bathroom

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Kitchen Our responsibility We repair kitchen units, doors and frames Kitchen sinks and taps Trip hazards in kitchen flooring Water leaks Wall tiling, seals, and splashbacks Air vents, ...
Heating, gas and electrical

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Our responsibility We will repair your heating system if it breaks down Repair radiators and storage heaters Repairs to the gas installations such as boiler and pipework (not including app...
Pest control

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Our responsibility We will provide pest control in communal areas and inside the property if the infestation is being experienced across multiple homes. This includes such pests as rats, mice,...
Communal repairs

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Where we are responsible for communal repairs, which is defined under the terms of individual lease and tenancy, we look after entrances, halls, lifts, communal TV aerials, stairways, passageways, ...