Making sure that your buildings are in good order is very important to us. If you are living on an estate, you can expect us to carry out regular inspections and maintenance. Your housing officer or PMO will be a regular presence on your estate and can answer any questions or concerns you might have.
Regular inspections & maintenance
We carry out regular estate inspections of all the buildings we manage. You’re welcome to accompany your housing officer or PMO on these inspections.
When carrying out inspections of communal areas, we:
- Make sure that the estate is being cleaned and maintained to a satisfactory standard
- Identify and report any communal repairs
- Make sure that there are no health and safety risks.
Dates and times of inspections should be displayed in the shared areas of your building. You can also contact your housing officer or PMO via My Account to find out when they will next be inspecting your building, or for more information.
When an urgent, non-routine issue arises, we:
- Refer the issue to the appropriate contractor
- In the case of large or dangerous hazards, we contact the appropriate emergency services.
Please give us feedback about the regular cleaning services, grounds maintenance and gardening on your estate, to help us ensure that our contractors deliver the satisfactory service you pay for.
Grounds maintenance service on your estate survey
Cleaning services on your estate survey
You can also email us at firstname.lastname@example.org to give feedback.
By getting in touch you'll help us to identify issues that we can raise with our cleaning and grounds contractors, and give praise where it's due.
You can complete a survey as often as you wish – weekly, monthly or quarterly; it's entirely up to you.