As you use your home day to day there will naturally be wear and tear inside to areas like kitchens and bathrooms, in shared communal areas to flooring and walls and outside to woodwork like windows, doors and roofs. To keep your home in a good condition, we replace and repair these areas proactively in a planned programme of work based on stock condition surveys and referrals from housing officers where we consider the age and condition of your home and make a plan about repairs and replacement. This is separate from day-to-day repairs in your home.
We will write to you if we are considering planned work in your home and offer an appointment for a qualified surveyor to come to your home in person so that we can ensure that we are investing in the homes that need it the most. Notting Hill Genesis’s Planned Investment team uses this information to arrange when each element needs to be repaired or replaced, planning in advance to work most efficiently.
Once this visit has taken place a decision may be made to complete work on your property. If your home is included in a planned programme you will receive an initial letter from Notting Hill Genesis setting out what to expect for example, whether there will be scaffolding and the timescales for work to be completed. Where possible there will be information available on a notice board. A resident liaison officer will be appointed for the duration of these works so that you know who to contact about any thoughts or questions you have about the process.
A contractor will be appointed who will be responsible for carrying out improvement works. You can expect operatives working for the contractor to show identification, treat you politely and respect your home. We will consider your individual needs, for example, whether you have a disability, and ensure our contractors make any necessary adaptations.
After improvements have been completed, Notting Hill Genesis will come to your home to inspect the work, to ensure the work agreed upon by the contractor has been completed to a high standard. At this stage, you will be asked for your views. All feedback is useful and a necessary part of us improving the service we offer to our residents, so your participation is appreciated.
Your housing officer will be able to advise you more about any planned work in your area. If you have any worries about the quality of components in your home please discuss this with your housing officer.
How well-insulated our homes are is a major factor in how comfortable they feel and their impact on the environment. We developed our sustainability strategy alongside our residents using a carbon footprint assessment which provided a baseline of our carbon emissions and a way of forecasting our expected journey towards decarbonisation.
Our sustainability team is learning more about our homes, and considering which of a range of measures, such as wall or underfloor insulation, or more efficient glazing may increase energy efficiency.