Planned maintenance

IMPORTANT: Please check our main coronavirus page to get the latest update about our services during coronavirus (Covid-19).

Appointed contractors carry out planned work such as painting the outside of your property or replacing kitchen units as part of our planned and cyclical maintenance programmes.

To keep your building in a good state of repair, we repaint external woodwork (such as windows, doors, fascia and soffit board), painted render and shared / communal areas on a regular basis. We also carry out repairs to the outside of the property and inspect and repair roofs if necessary.

When non-urgent repairs arise, we may decide to wait and include them in future planned or cyclical maintenance programmes.

  • Gas safety checks for tenants

    Making sure your gas appliances are safe is an important service we provide to our tenants and we employ fully qualified contractors to check them annually. These checks are incredibly important and legally required, and we expect you to comply, as a condition of your tenancy.

    As gas safety certificates (also known as CP12 certificates) are only valid for 12 months, you'll need to allow us to access your property for the gas safety check at least one month before your current certificate expires. We will try to arrange an appointment with you at a time that's convenient for you. The name and contact details of the gas contractor will be given to you when the appointment is made.

    What to do if your gas is turned off

    If you are a new tenant you should contact your energy supplier to turn your gas on. If you are unsure who your supplier is you should contact the gas utility provider line on 0870 608 1524 and they will help you.

    If you are an existing tenant and your gas is turned off, you should contact your existing supplier to find out why your gas has been turned off. If they can't help then you should contact your housing officer.

    Read more about keeping your home safe.

  • Living on an estate

    Making sure that your buildings are in good order is very important to us. If you are living on an estate, you can expect us to carry out regular inspections and maintenance. Your housing officer or PMO will be a regular presence on your estate and can answer any questions or concerns you might have.

    Regular inspections & maintenance

    We carry out regular estate inspections of all the buildings we manage. You’re welcome to accompany your housing officer or PMO on these inspections.

    When carrying out inspections of communal areas, we:

    • Make sure that the estate is being cleaned and maintained to a satisfactory standard
    • Identify and report any communal repairs
    • Make sure that there are no health and safety risks.

    Dates and times of inspections should be displayed in the shared areas of your building. You can also contact your housing officer or PMO via My Account to find out when they will next be inspecting your building, or for more information.

    When an urgent, non-routine issue arises, we:

    • Refer the issue to the appropriate contractor
    • In the case of large or dangerous hazards, we contact the appropriate emergency services.

    Feedback

    Please give us feedback about the regular cleaning services, grounds maintenance and gardening on your estate, to help us ensure that our contractors deliver the satisfactory service you pay for.

    Tenants

    Grounds maintenance service on your estate survey

    Cleaning services on your estate survey

    You can also email us at estates@nhg.org.uk to give feedback.

    By getting in touch you'll help us to identify issues that we can raise with our cleaning and grounds contractors, and give praise where it's due.

    You can complete a survey as often as you wish – weekly, monthly or quarterly; it's entirely up to you.