Direct debit

The easiest way for you to pay your rent and service charge is by Direct Debit. It might also be a condition of your lease to pay by direct debit. On the first of each month, we ask your bank for your payment and if the amount changes we will let you know in advance and make any necessary changes. Contact your Housing officer or Property Management Officer via My Account if you don’t currently pay by direct debit and would like to set one up.

Here's some more information about Direct Debits:

  • What's a Direct Debit?

    A Direct Debit is an automatic payment that will leave your bank or building society account the same day each month. It's often used where regular payments need to be made, such as for mobile phones, utility bills or insurance. When you set up a Direct Debit with us, it means that your rent comes out of your bank account automatically.

  • What's great about a Direct Debit?

    With a Direct Debit you don't have to transfer money every time your rent is due - it's paid automatically. There's also no need to make arrangements with your bank; your housing officer or PMO can update your payments (with advance notice and your consent), so you're always paying the correct rent.

    With Direct Debits, you're protected by the Direct Debit Guarantee. If there are any changes to your Direct Debit, we will let you know and we will refund any money collected in error.

  • How do I set up a Direct Debit?

    You can set up a direct debit online by accessing My Account or by speaking to your housing officer or property management officer.

    If you're having trouble setting up your online account we have FAQs available to help you get online.

  • My rent is paid by Housing Benefit, do I need to set up a Direct Debit?

    If Housing Benefit only covers some of your rent then you will need to pay the difference via Direct Debit. Most residents will also pay something extra to make sure that their account is kept in credit.

  • What do I do if I'm unable to pay by Direct Debit right now?

    If you're not able to pay by Direct Debit right now then your housing officer or PMO will set up an action plan with you to help you move onto Direct Debit payments.

    In the meantime, you can make a rent payment through one of the options below. Your housing officer or PMO can give you the necessary details.

    1. My Account
    2. Standing order
    3. Online banking
    4. Phone
    5. Payment card (tenants only)
    6. Cheque or money order.

Pay online

Sign in or register for My Account to view your rent statement, make a payment, or raise a query regarding your service charges. MyAccount is the quickest and easiest way to self-serve, report any issues or track the progress of your enquiry at a time convenient to you.

Creating an account is quick and easy. If you experience any problems you can contact myaccounthelp@nhg.org.uk for assistance or use the live-chat function at the bottom right corner of your screen. 

You can use your credit card online without having to pay a charge.

Over the phone

You can pay over the telephone using a debit or credit card. Please call your Housing Officer or Property Management Officer.

Having trouble paying?

Your home is at risk if you do not pay your rent or service charge on time.

If you're experiencing difficulties paying your rent, or getting behind with your payments, please tell your housing officer or PMO right away.
If you have rent arrears (missed payments) and cannot pay them straight away, you may be able to make an arrangement to pay them over a period of time.

As a Notting Hill Genesis resident, you can benefit from our partnerships with local support agencies. Our partnerships are designed to help you with many areas of your life from money and jobs to health and wellbeing. To see what support Notting Hill Genesis can offer please visit our Support Services database and the benefits and money advice section.