Direct debit
The easiest way for you to pay your rent and service charge is by Direct Debit. It might also be a condition of your lease to pay by direct debit. On the first of each month, we ask your bank for your payment and if the amount changes we will let you know in advance and make any necessary changes. Contact your Housing officer or Property Management Officer via My Account if you don’t currently pay by direct debit and would like to set one up.
Here's some more information about Direct Debits:
Pay online
Sign in or register for My Account to view your rent statement, make a payment, or raise a query regarding your service charges. MyAccount is the quickest and easiest way to self-serve, report any issues or track the progress of your enquiry at a time convenient to you.
Creating an account is quick and easy. If you experience any problems you can contact myaccounthelp@nhg.org.uk for assistance or use the live-chat function at the bottom right corner of your screen.
You can use your credit card online without having to pay a charge.
Over the phone
You can pay over the telephone using a debit or credit card. Please call your Housing Officer or Property Management Officer.
Having trouble paying?
Your home is at risk if you do not pay your rent or service charge on time.
If you're experiencing difficulties paying your rent, or getting behind with your payments, please tell your housing officer or PMO right away.
If you have rent arrears (missed payments) and cannot pay them straight away, you may be able to make an arrangement to pay them over a period of time.
As a Notting Hill Genesis resident, you can benefit from our partnerships with local support agencies. Our partnerships are designed to help you with many areas of your life from money and jobs to health and wellbeing. To see what support Notting Hill Genesis can offer please visit our Support Services database and the benefits and money advice section.