For 2023/24, rent increases for social housing tenants in our general needs homes will be limited to 7% in line with the cap set nationally. We are also capping rent increases for shared owners at 7%.
The 7% cap means that rent increases for most of our residents are significantly lower than they would have been had they been based on inflation rates in September 2022 as is normal.
Rents for residents in care and support services are not covered by the cap and will increase in line with the usual formula set by our regulator of consumer price index (CPI) + 1%.
Although the levels of increase vary, we appreciate that any rise is unwelcome, especially given ongoing cost-of-living pressures. Unfortunately, high inflation has also driven up our costs, which means we need to increase rents to ensure we can continue to make improvements to homes and services and manage our properties well.
To help you, we have a wide range of resources. You can find those on the cost of living support page, where there’s also a link to services provided through our partnerships with local support agencies.
When you sign a tenancy or lease with us, we expect you to pay your rent and service charge regularly and on time. There are various ways for you to pay your rent, and we can give you help and advice if you’re having trouble paying.
About your Tenancy Agreement
When you signed your Tenancy Agreement you entered into a legal contract with Notting Hill Genesis. This includes some promises around paying your rent, which means that if you miss a payment you could be putting your home at risk.
Why you must pay your rent in advance
Paying your rent in advance is one of the most important promises that you have made in your Tenancy Agreement and you should make sure you understand exactly what it means. When you pay your rent you must pay for the week or month ahead, not the week or month that has just passed.
• Your rent account must always be £0.00 or more in credit. If it is not, you will have breached your contract.
If you have a weekly tenancy you can still pay monthly if that’s more convenient. However, you must make sure that you are paying the whole month in advance and that you never dip below £0.00 in credit.
Your questions answered
You can find answers to frequently asked questions below to better understand how we calculate rent and charges, when rent is due, what to do if you find yourself in arrears, and much more.