IMPORTANT: We know many of our residents may be put under financial strain due to the coronavirus outbreak and will be worried about paying rent and eviction, so if you're facing a loss of earning due to coronavirus please log in to My Account to get in touch with your housing officer as soon as possible to let them know about your situation.
When you sign a tenancy or lease with us, we expect you to pay your rent and service charge regularly and on time. There are various ways for you to pay your rent, and we can give you help and advice if you’re having trouble paying.
About your Tenancy Agreement
When you signed your Tenancy Agreement you entered into a legal contract with Notting Hill Genesis. This includes some promises around paying your rent, which means that if you miss a payment you could be putting your home at risk.
Why you must pay your rent in advance
Paying your rent in advance is one of the most important promises that you have made in your Tenancy Agreement and you should make sure you understand exactly what it means.
• When you pay your rent you must pay for the week or month ahead, not the week or month that has just passed.
• Your rent account must always be £0.00 or more in credit. If it is not, you will have breached your contract.
If you have a weekly tenancy you can still pay monthly if that’s more convenient. However, you must make sure that you are paying the whole month in advance and that you never dip below £0.00 in credit.
Please note, as 2019/20 has 53 weeks instead of 52, you must adjust your Direct Debit payments to reflect this.
Your questions answered
You can find answers to frequently asked questions below to better understand how we calculate rent and charges, when rent is due, what to do if you find yourself in arrears, and much more.