Residents
Katie Bond
Chief operating officer
Brett Hohls
Director of repairs
Reports:
Ludovic Basse - Repairs project lead.
Michelle Jones - Head of repairs delivery.
Russell Folk - Repairs performance lead.
Troy Husbands - Head of surveying and technical.
Lucy Glynn
Managing director of operations
Reports:
| Kerrie McKinley - Assistant Director of operations. | |
| Rachel Dow - Head of operations. | |
| Rachel Lourenco - Head of operations EMA. | |
| Robert East - Director of supported and temporary housing. | |
| Denise Ewart - Head of operations - temporary housing. | |
| Rebecca Brennan - Head of business development. | |
| Vicky Joseph - Head of operations - supported housing. | |
| Samehra Arif - Head of operations. | |
Pippa Fleetwood-Read
Managing director of operations
Reports:
Ellie Desborough - Assistant director of service charges and legal services.
Christopher Milson - Head of service charges.
Pritesh Dave - Head of support and legal services.
Stuart Coare - Head of service charges.
Neil Coils - Assistant director of operations.
Aine Short - Head of operations EMA.
Aneka Bogle - Head of operations.
Gemma Harvey - Head of operations.
Amjad Khan
Director of customer experience
Reports:
Niamh Murray - Assistant director of insight and experience.
Charlene Grant - Customer service centre operations manager.
Dawna Morrison - Head of complaints and service recovery.
Lorraine Gilbert - Head of resident involvement and engagement.
Susanna Harper - Head of customer journeys and insight.
Lizzie Stevens
Managing director of places and estates
Reports:
| James Glass - Director of NHG Places. | |
| Alex Simkins - Head of estate management. | |
| Caroline Nolan - Estate services contract manager. | |
| Clare Toye - Head of estate management. | |
| Mica Joseph - Head of estate management. | |
| Alex Hughes - Commercial operations director. | |
| George Clarke - Head of communities and commercial properties. | |
| Andrew Allcock - Head of placemaking strategy and new homes. | |
| Sophie Trotman - Head of place brands, marketing and communications. | |
Homes
Matthew Cornwall-Jones
Chief homes officer
Andy Mackay
Building safety director
Reports:
Jenny Murphy - Deputy director of building safety.
Jake Le Page - Head of building safety - regulation.
Petronila Osodo - Head of building safety - remediation.
Andy Lord
Director of compliance
Reports:
Dan Perager - Head of heat, energy and water.
Samuel Betts - Head of mechanical and engineering (fire and asbestos).
Walid Saeed
Director of planned investment
Reports:
Jack Thurlby - Assistant director of commercial and planned investment.
Kim Cao - Head of planning and data.
Laura Shellard - Head of sustainability.
Thomas Day - Head of acceptance into portfolio.
Amy Nelsen
Director of strategic asset management
Reports:
Joye Kuponiyi - Assistant director of renew programmes.
Alistair Nunn-Price - Head of assets - stock optimisation.
Lisa Gilbert - Head of void improvement.