The Meadows FAQs
We have and will continue to use a combination of virtual and in person resident meetings and written updates. All presentations and written updates will be made available for download on the dedicated The Meadows project microsite (https://bit.ly/meadows-portal).
NHG holds contact information for our (direct) residents and leaseholders only, as we have a legal relationship with them. It is the responsibility of landlords to pass on updates to their tenants; however, the microsite was created to help mitigate gaps in communication as everyone can access it. We also urge tenants and agents of sublet flats to reach out to their landlords to provide us with their details.
Residents can contact NHG via their housing officer or property manager. There is also a dedicated comments form to raise queries using the link https://bit.ly/meadows-bsq.
NHG is committed to supporting residents whose health conditions, protected characteristics and personal circumstances may be impacted by a housing issue or works, and may also affect your ability to leave your flat safely in the event of a fire emergency. We require that residents disclose these issues so that any necessary adjustments can be made. We have recently introduced a new feature on MyAccount called ‘Service Adjustments’ to capture this.
The need for adjustments may be caused by a temporary situation, such as pregnancy or a broken leg, or may be a long-standing circumstance or condition. Specifically for the project, this knowledge enables us to adjust our communication, how works are performed and ensuring that a PEEP (personal emergency evacuation plan) is put into place for you. We keep all personal data in line with GDPR guidelines and will not share with any third party without consent. If you want further information, please contact your property manager or housing officer.
The current evacuation strategy for Bakersfield is a ‘stay put’ policy. This means that residents in other parts of the building can remain within their flat if they feel safe to do so. The emergency crews will reinforce or change this advice when they arrive.
In the event of a fire within a flat, the occupants of that flat should alert everyone within that flat, leave the property via their main entrance door and close the doors and alert 999 as soon as possible.
The Fire Risk Assessment of the External Wall (FRAEW) for each block indicates works are required. Although the purpose of this assessment is different to the EWS1, it has identified the requirement for remedial works before the fire engineer can provide an EWS1 form that will meet the requirement of lenders.
To support you with any transactions, we can provide you with a letter of comfort that confirms we have identified the requirement for work to your building, that we will complete this work and that the cost will not be passed on to leaseholders or residents. If you require a letter of comfort, please contact your local officer.
Notting Hill Genesis will not be recharging you for the costs of building safety works related to the external walls in your building, or for works to balconies, where the balcony has been deemed to pose a risk of spreading a fire. This also includes the implementation of interim measures such as waking watch, temporary alarms, investigations and reactive works relating to alarms and door upgrades.
Routine appointments continue, such as with contractors carrying out (EICR) inspection appointments. You will continue to be contacted directly for these. If you have any queries, please contact your housing officer or property manager.
