The Exchange: Using My Account

My Account, our online portal, provides you with instant 24/7 access to your account. It’s a quick, convenient and easy way to perform a number of tasks, including reporting and tracking repairs, contacting your local officer, providing feedback or making a payment.

Seven out of 10 residents at The Exchange are registered with My Account. If you are yet to register you can do so on our website. If you need help to register with or log in to My Account, you’ll find advice on the sign up page.

There’s also a live chat function on the website which connects you to colleagues in our customer service centre who can help you with any problems or queries about My Account, usually within a matter of minutes.