Oak Square FAQs

Please refer to the latest Residents Updates for the latest update on programme and anticipated scaffolding strike down dates. This will be updated and issued as part of the regular communications.

All residents will need to temporarily relocate to another home within the Oak Square estate. This will be for up-to 10 weeks to allow the essential works to be undertaken on your properties. The first batch of residents to decant are planned to start in November 2025, dates will be communicated individually by the relocation officer.

We have issued comms in September 2025 detailing the countdown, the decant countdown will start once you have signed the decant license and settlement agreement. This will kickstart the 8-week countdown and will involve condition surveys and packing ahead of the decant, this will be led by the contractor with NHG managing the process with yourselves.

The payments will be split into three instalments with the first 25% processed once the decant license is signed, the next 25% will be processed on the day of the move and the final 50% processed once the resident has moved back into their permanent property.

NHG will cover the full costs of all utilities in both temporary and permanent homes.

Yes, you will still be responsible for the rent and/or service charge for your permanent home.

The resident will be expected to move with their locks to their temporary flat.