Emergency repairs

If your repair is an emergency, please contact us on 020 3815 0000 and select option 1.

Emergency repairs are situations where there is a danger to life and limb, severe damage to your home, flooding or major electrical faults.

If your home is flooded, follow advice on what to do from the Environment Agency. The Met Office website also has useful information and provides updates and alerts if severe weather is forecast. 

Heating and hot water

Vital energi

0204 506 4411
If the repair needed is for your heat meter, then please call 0203 857 9710 instead.


Inside your home

Contact your housing officer or property management officer.

Social Housing
Selina Krausz
0203 815 0936

Damilola Idris
0203 815 1874

Intermediate Rent
Cheryl Dela Cruz
0203 815 0968

Outside your home

0208 749 9881
8am - 8pm

Estates Team

Community Hub

All enquiries can be emailed: communityhubfq@gmail.com