Emergency repairs
If your repair is an emergency, please contact us on 020 3815 0000 and select option 1.
Emergency repairs are situations where there is a danger to life and limb, severe damage to your home, flooding or major electrical faults.
If your home is flooded, follow advice on what to do from the Environment Agency. The Met Office website also has useful information and provides updates and alerts if severe weather is forecast.
Heating and hot water
Vital energi
Call
0204 506 4411
If the repair needed is for your heat meter, then please call 0203 857 9710 instead.
Inside your home
Contact your housing officer or property management officer.
Social Housing
Selina Krausz
0203 815 0936
Leaseholders
Damilola Idris
0203 815 1874
Intermediate Rent
Cheryl Dela Cruz
0203 815 0968
Outside your home
Concierge
0208 749 9881
8am - 8pm
Estates Team
factoryquarter@nhg.org.uk
Community Hub
All enquiries can be emailed: communityhubfq@gmail.com