If you are a leaseholder, please use the estate email address in the first instance to ask questions and raise concerns. If you rent your home from Notting Hill Genesis, please send queries to your housing officer. The people monitoring those inboxes will forward queries and escalate issues as necessary.
For issues with your heating or hot water, please call Orka on 020 8261 7321. You can also reach them via email at reactive@orkabs.com. Their call centre is open 24 hours a day.