Firstbuy was a government-backed scheme designed to help first‑time buyers get onto the property ladder by offering an equity loan towards the cost of their home. Half of the loan was provided by the Government and half by NHG. If you bought your home using Firstbuy, you’ll have taken out a loan that covered part of your purchase price, which you then repay later—usually when you sell your home, or reach the end of the loan term (25 years), whichever is sooner. People who purchased their home using Firstbuy loans live in properties which are managed by NHG.
If you bought your home using this method, this means that you’ll need to contact us if you:
- Are carrying out home improvements
- Would like permission to sublet the property
- Are extending the lease or purchasing the freehold
- Are changing, removing or adding names to the deeds
You will need to contact Lenvi (see below) if you are:
- Paying back the equity loan
- Remortgaging the property
A quick note about interest
After the first 5 years, interest becomes payable on Firstbuy loans. However, it’s important to know that NHG does not collect any of this interest. We’re not involved in the financial administration of Firstbuy loans, so you won’t ever pay interest to us.
Who to contact about your Firstbuy loan
If you used the Firstbuy scheme and have questions about repayment, interest, statements, or anything else to do with your loan, you’ll need to speak directly to the Firstbuy post‑sales agent.
The organisation that manages Firstbuy loans on behalf of the government is Lenvi. They handle all administration for the scheme, including repayment queries.
You can contact Lenvi here:
Email: customerservices@myhelptobuyloan.co.uk
Phone: 0300 123 4123