Stock Condition Survey NHG 3

13 May 2024

Stock condition survey success

We completed almost 8,600 stock condition surveys in the 2023/24 programme, identifying where work is needed and resulting in better homes for our residents.

The total of 8,599 surpassed our target of 7,500 by a considerable margin. We’re not stopping there, though, and have set ourselves an ambitious target of surveying a further 8,500 properties throughout the 2024/25 programme. To achieve this, we will need residents to grant access for this important work to be carried out.

Our survey partners, Faithorn Farrell Timms (FFT), have begun writing to residents whose homes are included in this year’s survey asking them to book an appointment for the survey to take place. If you are on this list, you may also receive a text message from us.

It’s important to understand that not all properties will be surveyed, and we’ve prioritised homes with either no current data or very old data.

If you receive a letter or text message, please do book an appointment as soon as possible. It really helps us keep our homes up to at the standard we aspire to and ensure you have a safe, warm comfortable home where you can enjoy life.

The letter should answer any questions you have about the survey, but if you have any further queries you can ask when you book your appointment. Alternatively, your local officer should be able help with any questions.

These surveys collect data on the physical state of our homes, including the condition of structures, installations, and amenities. This information is pivotal for us in prioritising and planning maintenance and refurbishment projects effectively.

Benefits of stock condition surveys – a case study

FFT carried out a stock condition survey on one of our homes in west London. They discovered the kitchen was in a very poor condition and were particularly concerned about the ceiling, which was badly bowing.

This was given the highest priority passed on to our high-risk repairs team. Within 24 hours one of our surveyors visited the property to assess if the ceiling was in danger of collapse. He determined the ceiling was safe but was able to assess the full scope of work required to get the kitchen up to standard.

Repairs were raised to fix the ceiling, remove peeled paint from the walls, carry out a complete mould wash and for the ceiling and walls to be repainted to match the existing colour scheme.

All the repair work was completed within a month and the resident was really happy with the result.

This is just one example of how a stock condition survey was able to improve one of our homes and the lives of our residents.