Last year we appointed three contractors to deliver a new and improved repairs service designed with input from residents.
This is more than just a new contract, it’s a framework for accountability and service improvement. With real-time visibility, stronger customer focus, and clear consequences for underperformance, we are in a better position to deliver repairs and maintenance that residents trust and colleagues can be proud of.
In advance of the new contracts starting please join us at our upcoming Meet the Contractor events. Being held during February and March, these sessions are a great opportunity for residents to meet our new contractors, ask questions, and continue building strong relationships.
East Region – Axis
- Thursday 12 February. The Trinity Community Centre East Avenue, East Ham London E12 6SG
- Wednesday 18 February. West Silvertown Village Community Foundation, The Britannia Village Hall, 65 Evelyn Rd, London E16 1RZ
North Region – Cardo
- Wednesday 25 February. Brent Hub Community Enterprise Centre 6 Hillside, London NW10 8BN
- Tuesday 3 March. Abbey Community Centre,172 Belsize Road, London NW6 4BJ
West Region – Wates
- Thursday 19 March. St Augustine's Church, Hammersmith, 55 Fulham Palace Rd, London W6 8AU
- Thursday 26 March. Acton Gardens Community Centre Unit A, Munster Court, Bollo Bridge Rd, London W3 8UU
All sessions will take place between 5pm and 7:30pm. We look forward to seeing our residents and building positive relationships.
