About the forum
The resident forum will be in place to strengthen the voice of residents and communicate with Notting Hill Genesis staff and residents. The resident forum will be led by residents, for residents, with a diverse membership from across our communities, including our board members (residents), one of which will chair the resident forum meetings.
The resident forum has three roles:
- To connect resident experiences to the board ensuring they listen, act, and respond to feedback.
- To recommend service improvement projects informed by the scrutiny of performance data and resident insight and feedback.
- To provide oversight and assess the impact of the resident involvement and engagement programme.
Through scrutiny of our performance and gaining insights from different ‘touchpoints’ such as local engagement, complaints and satisfaction scores, The Resident Forum will agree resident-led projects and pieces of work to improve both performance and resident experience. This will mean that the voice of NHG residents is an integral part of day-to-day operations at Notting Hill Genesis. The Resident Forum will play an important strategic role and will connect to the board through reports to the Operations Committee.