Keep up to date with the latest at Sapphire Court
We have put in place a chaperone service to allow households to return to Sapphire Court to gather further items from home if necessary. The service started on Monday 17 November, allowing residents to book one-hour slots via a dedicated booking system.
This will ensure we know who is in the building and when, while allowing us to minimise the number of people inside at any one time.
Five teams of chaperones will cover different “zones” of Sapphire Court, with each zone being able to accommodate one visitor per hour.
You have received emails both informing you of your zone and providing a link to the dedicated booking portal.
If, for any reason, you are unable to book via the portal you can also call 020 3815 0333 and be supported by one of our team.
Appointments are first-come, first-served and can be booked a minimum of 24 hours in advance, to a maximum of 14 days. We cannot accept same-day bookings.
It is absolutely vital residents do not enter their homes without a chaperone, though they can collect their post from the lobby area.
The service runs from 10am to 5pm on Mondays, Wednesdays, Thursdays and Fridays, with extended hours of 10am to 7pm on Tuesdays.
We will continue to update you regularly by email, but if you need to contact us there are many ways to do so.
- Your dedicated resident liaison officer should be your first port of call
- You can visit the support hub, opposite the entrance to Amber Court
- Call us on 020 3815 0333
- For non-urgent enquiries, email us at hotline@nhg.org.uk
If you have any questions, please check the dedicated FAQs page first, as it may already have the answer for you.
For any building safety queries not related to structural issues above, your building safety manager is here to help. You can contact them here: Freya Jewett, Freya.Jewett@nhg.org.uk / 02039871055.
If you have any concerns about safety in your building please contact them.
There is a building safety resident engagement strategy which you can find on this page. Based on your feedback this sets out how we will keep you informed and involved with the safety of your building.
Worried about the safety of your building? Contact your BSM, or you can make a building safety complaint through our complaints process.
Fire safety information
The Responsible Person for your building according to the Fire Safety (Regulatory Reform) Act is Notting Hill Genesis (Bruce Kenrick House, 2 Killick Street, London, N1 9FL).
NHG employ Savills (33 Margaret Street, London W1G 0JD) to complete a Fire Risk Assessment of your building every year.
We have added a copy of your latest Fire Risk Assessment on here. You can also request a copy of your latest Fire Risk Assessment by completing this form: Request a fire risk assessment form - Notting Hill Genesis (nhg.org.uk)
Your building has a stay put policy. We explain what that means in the animation on this page. We also send you a letter every year which tells you more about what this means. A copy of that letter is on this page too.
Building safety information
Your building has been registered with the Building Safety Regulator.
Registration number for each core are as follows:
- Sapphire Court Flats 1-71 - HRB03806Q8K4
- Sapphire Court Flats 72-91 - HRB03967X4K2
- Sapphire Court Flats 92-131 – HRB03974K9D8
The Principal Accountable Person for your building under the Building Safety Act 2022 is: Notting Hill Genesis (Bruce Kenrick House, 2 Killick Street, London, N1 9FL).
The regulator asks us to apply for a building assessment certificate every 5 years (or sooner if they choose) so that they can check we’re managing the building safely.
The regulator hasn’t asked us to apply for a certificate yet – we’ll update you when they do.
Here’s a short animation about the types of equipment in your building that keep you safe. We maintain these to keep you safe, so if you see any wrong with any of them, please let us know straight away.
Other information about your building
Here is the fire evacuation strategy and fire risk assessments for your building.
Floorplans
Here are sample floorplans for your building, showing the general layout and the location of some of the critical fire safety equipment. It would be useful to familiarise yourself with this.