Resident Support Services
As a NHG resident you can benefit from our partnerships with local support agencies who can help you with many areas of your life from money and jobs to health and wellbeing.
Select a borough location and the type of service that you need in the filter boxes on the left. Then select a service from the list.
To apply, you can send your details to the partner who will then contact you to arrange the next steps.
If you would like to receive updates about our partner employment, training and project opportunities, please join our mailing list.
Green Doctors assist residents to better get control of their energy usage, get on top of utility bills including utility debts, in order to live in warmer homes and have a better quality of life.
Services offered:
• Look at funding to improve home energy efficiency i.e. insulation, new boilers
• Switching energy companies
• Energy awareness advice for residents themselves
• Help to pay off debts by applying to grants or setting up payment plans
• Onward referrals i.e. Anglian Water Priority Services Team
• Free installation of energy saving measures
o LED light bulbs
o Draught proofing
o Radiator panels
o Letter flap and door brushes
o Hot water bottles
o Water saving shower heads
Areas we cover for telephone consultations: whole of Essex.
Areas we cover for in-home consultations: Colchester, Chelmsford, Harlow, Braintree, Ipswich, Witham, Hadleigh, Halstead, Tiptree, Brightlingsea, Clacton-on-Sea as well as surrounding areas.
Warm Homes project is an income maximisation project delivered by Essex Citizens Advice Bureau. The project is available for anyone who is struggling to pay their energy bills, especially if you are:
- On a low income
- Have high fuel costs
- Over 65
- Have a disability or are a carer
- Families with young children
- Pregnant
Even if you don't fall into any of the categories above, we may still be able to help you to:
- maximise your income
- help you manage fuel debt
- install extra measures like insulation or boiler repairs
- change the way you use energy to save money
- switch suppliers to a get a better deal
Areas Covered: Basildon, Billericay, Brentwood, Castle Point, Chelmsford, Harlow (including Epping), Maldon, Rayleigh, Uttlesford (which encompasses Bishops Stortford, Dunmow and Saffron Walden), Wickford.
Services offered: Energy Advice, fuel debt advice, income maximisation (benefit checks)
If you need support with day to day issues and want to feel more in control of things we can support you with solving your problems. Whether you need help to manage your bills, change schools or apply for benefits – we are here to help you to make positive changes in your life and take steps towards achieving your goals.
We have helped previous clients to resolve problems around housing, education, benefits, finance, relationships and much more. If we are unable to help you, we usually know someone who is.
Services are delivered from our offices near Latimar road is open to anyone who can access or office.
Look After My Bills is a free service that helps customers save money on their energy bills every year, automatically. With a two-minute sign up it can be used by all customers including those on pre-pay or fixed deals and those who get the Warm Homes Discount. It checks the best prices for customers at sign up and then assess the market to ensure that customers always stay on the best deal.
Shine stands for seasonal health intervention network and support families in fuel poverty. They also do a holistic assessment for up to 30 other local services. They support energy bill discounts, grants, debt clearance and can do a home visit from energy doctor etc.
