Resident Support Services
As a NHG resident you can benefit from our partnerships with local support agencies who can help you with many areas of your life from money and jobs to health and wellbeing.
Select a borough location and the type of service that you need in the filter boxes on the left. Then select a service from the list.
To apply, you can send your details to the partner who will then contact you to arrange the next steps.
If you would like to receive updates about our partner employment, training and project opportunities, please join our mailing list.
If you need support with day to day issues and want to feel more in control of things we can support you with solving your problems. Whether you need help to manage your bills, change schools or apply for benefits – we are here to help you to make positive changes in your life and take steps towards achieving your goals.
We have helped previous clients to resolve problems around housing, education, benefits, finance, relationships and much more. If we are unable to help you, we usually know someone who is.
Services are delivered from our offices near Latimar road is open to anyone who can access or office.
Settle supports young people aged 25 or under who are taking on a tenancy for the first time. Settle works alongside the new tenant to help them settle, literally, into their new home. They work particularly with under 25s who are vulnerable and/or marginalised who may benefit from dedicated support in their first few weeks/months of their tenancy so that they can thrive as a NHG resident and enjoy life in their home.
Settle designs and delivers high-impact support services to vulnerable young people to ensure that they thrive in the tenancy. Support is offered just before sign up, or at the time of sign up, so that a Settle support worker can work with the new tenant as close to day one as possible. Many of those whom Settle work with may be young single parents, affected by mental health illness, or starting their tenancy after being housed within the care system.
Apply direct to Settle for support and the team will make contact with you to obtain the information they need.
Citizens Advice Help to Claim service can support you in the early stages of your Universal Credit claim, from the application, through to your first payment. Including support with gathering evidence needed for the claim, checking entitlements and demonstrating immigration status.
The service is delivered through local CABs, but there’s also a national phone number and a webchat available.
London Plus Credit Union offer our residents in work an opportunity to get a loan and also save as they pay it back, amongst other great options to safely borrow and save money.
Debt Free London offers free, face to face debt advice across London. They do this through partner organisations who provide expert advisors tackling all types of money worries from rent arrears to catalogue debt. Help to prioritise bills & debts, helping to write letters and advocating on people's behalf.
Designated phone number for Notting Hill Genesis residents: 0800 8085702
Age UK can provide a wide range of support for older people. Including money advice, health and wellbeing classes and information, support with work and learning and dementia. Each Age UK is local with different contacts and projects, in K&C we have a partnership to support Dementia anmd hoarding, check out the website or email Kathy to find out more.