Severe storm forecast – 18 February

The Met Office are are warning of severe storms across London on Friday 18 February, which could cause damage and disrupt services. They’ve issued some practical advice to help everyone stay safe, and we would encourage you to take a look at this.

We’ll do our best to resolve issues as quickly as we can, but are likely to be very busy so please bear with us if it takes longer for us to respond than usual.

We have cancelled scheduled roofing and scaffolding jobs on Friday to keep both you and our contractors safe. If you are affected by this change, someone should already have been in touch.

It’s also possible that our contractors will be able to deal with emergency jobs only to ensure we prioritise our most vulnerable residents.

Out of normal office hours, please call our out-of-hours service only in an emergency situation so that we can keep the lines free for urgent issues. To report less urgent repairs or any other issues, please use My Account.

Thank you for your understanding.