Payment plan message error

We make payment plans with our residents when we need to collect money in addition to the normal rent and service charge, for example regular payments to reduce arrears.

On Wednesday 16 December we carried out some housekeeping to remove records of old payment plans from one of our systems. As part of this process we inadvertently sent out communications to many of our residents with active payment plans. If you have an active payment plan please do not worry, your arrangement will continue as normal.

Below is an example of the type of message that was sent: 


We’ve now sent out a second set of communications to those of our residents with an active payment plan explaining that they should continue to make payments as usual.

If you wish to discuss the terms of an existing payment plan or set up a new one, then please get in touch with your local officer.