One operating model for all

Last month, we reached a significant milestone in our integration when we extended our new operating model to our final two regions - south and west. The new model puts residents at the centre of what we do, and ensures that we make the most of modern automated technology technologies, combined with personalised support from a named local officer

With our new online My Account service, you can self-serve for more day-to-day transactions e.g. making payments, reporting and tracking repairs. 

For other issues where you need to speak to us, you now have a named local officer that you can contact. If for any reason your local officer is not available, you will be automatically diverted to our customer contact centre instead.

The aim of the new service is to make it easier for you to get in touch with us and to give you a more personalised service, and we really hope that this has been your experience so far.

If you have any feedback on the new model, please speak to your local officer.