Steve Jobs once observed that “you need to have a collaborative hiring process”.
With this in mind, we have been inviting residents to be involved when hiring new staff for our supported services. This helps us ensure that we are delivering the support and services that our residents really need.
During our recent large-scale recruitment drive, we engaged with as many people as possible, including having residents on our interview panels.
Maria, resident
What did you enjoy about the experience?
It was great to meet some of the team and see their enthusiasm, as well as meeting the interview candidates. Their commitment, personalities and experience really shone through!
Why did you get involved?
I had a week off in between jobs and I am already part of my Local Scrutiny Panel. It was interesting to get to know more people at NHG.
What should we do to develop and improve this process in future?
I would have liked the chance to review applications and CVs beforehand. It would also be nice to have other ways to get involved with recruitment.
Mary, resident
What did you enjoy about the experience?
It was lovely getting to know colleagues on the panel. It seemed to help the applicants by focussing them on some of the more important aspects of the job and how they build relationships with residents.
Why did you get involved?
I'm very interested in recruitment and ensuring that residents get the best possible service from the right people.
What should we do to develop and improve this process in future?
It would be good to get residents involved earlier in the process, maybe by training or briefing a panel of residents who can help recruit other staff in the future.
Are you a Care and Support resident? Do you want to get more involved with how your Care and Support service is run? If so, speak to your Supported Housing Officer.