Welfare advisers help residents claim more than £1m

Welfare advisers from Notting Hill Housing have helped residents claim more than £1m in less than six months, allowing some of our most vulnerable tenants to lead more comfortable lives.

Our welfare benefits team work with residents to help them resolve benefit problems, challenge incorrect decisions and make sure they receive the money they are entitled to.

Since April, they have helped our residents claim more than £300,000 of backdated payments, while securing almost £700,000 of future benefit payments.

Individual residents have been better off by thousands of pounds each thanks to our team, who will work alongside agencies like the Department for Work and Pensions to ensure residents get the benefits for which they are eligible.

Tom Pringle, one of the Welfare Benefits Advisers, said: “This is the best job in the world. You give hope to the hopeless, give dignity to those whose dignity has been taken away and give a voice to those who would otherwise be without one.

“We have a great team and are brilliantly supported by an excellent bunch of housing officers and a fantastic tenancy support network. I cannot think of a role where I would be more appreciated by my customers and fellow staff and cannot think of a career move that would give me greater job satisfaction.”

Elly Hoult, Director of Business Improvement at Notting Hill Housing, added: “The fantastic work of our Welfare Benefit Advisers is helping those tenants in most need. Supporting them to receive the benefits they are entitled to, pay their bills and any debts and ultimately keep their homes – we are incredibly proud that they are making a real difference to people’s lives”

“To have reached £1m in extra cash over just six months is an incredible achievement. We urge any resident who feels they may be eligible to benefits they aren’t yet claiming to speak to their housing officer.”