Reconnecting with our residents

From today – Monday 2 August – you should spot more of us out and about in your communities as we step up activity to reconnect with residents following the lifting of most national Covid-19 restrictions two weeks ago. 

We’ve managed to adapt and provide most of our services throughout the pandemic and our housing teams have been gradually increasing their presence in their patches over recent weeks. But we are at heart a people business, so being able to see more of you in person to a greater extent will be much better. 

We’ll continue to prioritise safety, both for residents and colleagues, so please help us out by following a few simple steps if we need to visit you in your home. 

Just before the first lockdown in March 2020, we completed the introduction of our new housing management model. Under this model, all residents can sign up to our online My Account service for day-to-day operational issues, but also have a named local officer to help with more complex requests or problems. The new model is crucial to fulfilling the commitments of our resident promise, so we’re looking forward to being able to focus more fully on that again as we move beyond the pandemic. We’ve made progress, but we know we have more to do. 

Remember that the best way to keep in touch with us is through My Account, so please take a few moments to register now if you’ve not already done so.