Our response to flash floods

Flash flooding across north-west London on Monday has caused serious damage to the homes of many of our residents, around 90 of whom require temporary emergency accommodation.

Some of the homes will take a considerable time to dry out, while others will be accessible once electrics have dried out.

We know this has been a huge shock to every impacted and will work closely with residents to provide reassurance and a safe place to stay until they can return home. We are also covering travel and any other expenses incurred by our residents during this difficult time.

During a period on Monday in which we would expect 30 out-of-hours calls, we received 600 calls and raised 200 repairs. We dealt with those as quickly as we could, working with local authorities to source alternative accommodation and local shelters where needed.

Our housing teams have been getting back to people today (Tuesday) to ensure everyone who needs support has received it, while surveyors are assessing damage and arranging repairs.