How we're performing - Annual Standards Report 2020/21

Today (Tuesday) we have published our 2020/21 Annual Standards Report looking at our performance over the past year. 

The report is aimed primarily at residents and shows how we have performed against national standards set by our regulator.  

All social landlords are expected to comply with the regulatory framework and meet the national standards. 

The report looks at resident satisfaction, our performance in tenancy management, our new housing model and how we are improving services. 

It also features praise from residents who were supported by our welfare benefits team, who live in care and support homes and who had good experiences with our repairs service. 

Our work with communities at our major regeneration projects was also covered, as well as how involved residents had played a vital role in influencing the way we run services and communicate. 

Suzanne Barrows, head of customer service and policy, said: “I would like to say a huge thank you to all residents who provided comments and case studies for the report. It’s really important for us to hear the views of those living in our homes so we can improve their services and experiences in the future.”