Cutting-edge repairs platform welcomes L&Q

A new approach to repairs and maintenance, developed by Notting Hill Genesis alongside partners Peabody and Plentific, is welcoming another high-profile addition.

L&Q, a fellow member of the G15 group of major London housing associations, will be trialling the framework, which offers a dynamic flexible supply chain to deliver faster repairs and maintenance services.

The cutting-edge platform – a Dynamic Purchasing System (DPS) – makes use of locally sourced, highly vetted tradespeople to provide a better service, support small and medium-sized firms and offer value for money. It is already proving very popular with residents and is raising customer satisfaction.

It was designed through an extensive OJEU procurement process, which means any new sign-ups save time and up-front procurement costs. It is available for housing associations, local authorities, ALMOs, the education sector and health providers

For contractors, signing up is completely free, with no licensing fees or subscriptions required.

Elly Hoult, group director of assets at Notting Hill Genesis, said: “It is so exciting to be at the forefront of a true collaboration with our housing partners Peabody and L&Q and with the technology solution Plentific. The DPS Marketplace is delivering high quality repairs for our residents as well as providing jobs for local tradespeople and businesses.”

Gerri Scott, group director of customer service at L&Q added: “We’re delighted to be working with Plentific to enhance the quality of the repairs and maintenance service for L&Q residents. Using the dynamic purchasing marketplace puts residents in the driving seat, appointing local professionals alongside our existing teams. We have high hopes that Plentific will help us to carry out routine repairs and turn around empty homes quickly and to a standard we can all be proud of.”

Cem Savas, CEO and co-founder at Plentific said: “We’re delighted to welcome L&Q onto this revolutionary new framework. Our work with Peabody and Notting Hill Genesis has proven the approach to be effective and we’re excited now to offer in such an easy-to-procure manner for housing providers across the UK. We believe that it truly has the potential to change housing and social outcomes as we improve service, reduce costs and put opportunities back into local communities where they belong.”

Ashling Fox, COO at Peabody added: “This new way of delivering our repairs and maintenance service has proven to be a great success during these challenging times. The choice and control provided through the digital marketplace has really increased customer satisfaction, and we’ve been pleased to work with hundreds of skilled, vetted contractors to get the jobs done to an excellent standard. We’re looking forward to working with L&Q and other interested organisations to help deliver really great quality services for people living in our homes.”