Carl is Group Director of Housing, and a member of the Executive Board. Carl’s remit covers NHG’s social housing management and care & support services for more than 30,000 residents. He is also responsible for the business improvement directorate, covering resident involvement, insight and continuous improvement for NHG’s operational services.
Prior to his current role, Carl spent three years as Director of Housing & Customer Experience with Genesis, overseeing social and affordable housing management, keyworker housing, customer services, community investment and leasehold services.
He joined Genesis in 2013, previously working as Head of Customer Services at Richmond Housing Partnership, helping to achieve national recognition for the quality of customer service delivery.