Carl is Group Director of Commercial Services and a member of the Executive Board.

Carl's wide-ranging remit covers customer and property management services for Home Ownership (services to Leaseholders), Care & Support, Folio (our market rent business), Temporary Housing, Student Housing, Key Worker Housing and Commercial Properties – which together account for 36,000 customers homes and around 50 per cent of the Group’s £700m turnover.

Prior to his current role, Carl spent three years as Group Director of Housing for NHG following his term as Director of Housing & Customer Experience with Genesis, overseeing social and affordable housing management, keyworker housing, customer services, community investment and leasehold services.

He joined Genesis in 2013, previously working as Head of Customer Services at Richmond Housing Partnership, helping to achieve national recognition for the quality of customer service delivery.