Our vision and values

Making London Home is our response to the housing crisis in London. We are committed to working Better Together to provide good quality homes to enable our residents to live their lives well. Everything we do supports that.

Our focus is our residents. We put their needs at the heart of our structures, processes and systems and they drive our decisions each and every day. We want them to have a safe and comfortable home from where they can build lives, communities and futures.

Our staff are motivated to provide a caring, compassionate, personal and localised service. All of us, from board to those supporting residents, spend time in our communities, working with and listening to residents, elected representatives and other colleagues. We are pragmatic about the need for commercial effectiveness, but always balance that with providing compassionate, resident-focused services and creating and maintaining diverse communities.

How we work – our culture

The way we work makes us different – it sets us apart. We work together successfully as one diverse organisation, driven by our core social purpose and the needs of our residents. We want to deliver sector-leading services for our residents and be the best housing association in London. In doing so, our homes will build a better place for all.

We are focused on embedding a performance-driven culture so we can continue to push for improvements across our organisation. We know that consistently doing what we promise is important to our residents. Supported by our new expectations framework, our values will drive the cultural change we want to see across our organisation.

Our values

Our values set out what we stand for and should be visible in how we behave when carrying out our work. We know that isn’t always the case right now.

  1. Compassionate
  2. Progressive
  3. Dependable
  4. Inclusive
  5. Empowered

Our expectations framework and Better Together performance framework will help drive the cultural change we want to see across our organisation and ensure we deliver our Better Together strategic objectives.